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Rohit Navani
Support Engineer specializing in enterprise storage recovery, virtualization, and operational automation.
Professional Experience
Technical Security Liaison (Mar 2026) / Level 2 Engineer (Mar 2025)
- Filter 90%+ of reported CVEs as false positives by analyzing vulnerability scans and penetration test findings, escalating only validated threats to engineering for exposure assessment and remediation.
- Owned escalation point for production failures across the Datto BCDR platform (petabyte-scale storage, hundreds of thousands of physical appliances, hundreds of thousands of active cloud agents), handling 25+ L2 escalations per week.
- On-call rotation covering disaster recovery escalations on off-days.
- Restored 300+ production systems from ZFS-backed backups, converting to NTFS/ext4/XFS as required by client target environments; largest single recovery 70TB.
- Diagnosed network faults via Wireshark packet inspection, traceroute analysis, and iperf throughput validation, isolating transmission errors and faulty NICs.
- Resolved virtualization issues across KVM, VMware, and Hyper-V: USB passthrough, manual vmx modification, and recovery of virtual disks that fail to mount or display.
- Performed kernel log and SEL analysis across IPMI, iDRAC, and iLO platforms to identify intermittent hardware faults in enterprise Linux fleets.
- Mentored 20 L1 technicians and led new-hire onboarding for 15, authoring internal runbooks that distilled complex resolutions into reproducible procedures.
- Automation Tools
- Scripted ZFS snapshot mounting and loop device mapping to extract Windows crash dumps and event logs for forensic analysis.
- Built ZFS size-delta calculator estimating uncompressed incremental data growth, used for storage forecasting and DR validation.
- Designed ZFS send/receive pipelines through 7zip streams to maximize throughput on large-scale data migrations.
- Automated bulk modification of device configuration keys and replication statuses across large agent fleets via jq, sed, grep, and input redirection.
Level 1 Blue Engineer (Oct 2024)
- Built Bash automation that reduced repetitive triage steps for the support team.
- Assisted higher volume clients being responsiblile for maintaining customer trust.
Level 1 Engineer (Apr 2024)
- Achieved 99% CSAT across 83 surveys; managed end-to-end ticket triage in Windows (event log + crash dump analysis) and Linux environments (kernel log and syslog analysis).
IT Technician II
- Managed fleet of 250 iOS devices via Intune MDM and 400 Windows devices via Active Directory and SCCM; maintained 99% uptime.
Desktop Support Technician
- Imaged laptops to Orange County Public Schools standards, resolved BIOS/driver conflicts, and performed QA on repaired laptops.
Technical Skills
- Storage & Filesystems: ZFS (Zpool/Zvol recovery), gdisk/fdisk, TestDisk, Paragon, mkfs
- Virtualization: KVM/QEMU, VMware ESXi/vCenter, Hyper-V
- Networking: Wireshark packet inspection, iperf throughput validation, LACP/LAG/Round Robin bonding, VLAN tagging and bridging
- Linux/Ops: Kernel log debugging, Bash automation, SQL query optimization
- Hardware/OOB: IPMI, iDRAC, iLO, System Event Log (SEL) analysis, component level diagnosis and replacement
Education
University of Central Florida | B.G.S., Computer Engineering & Computer Science Foundations